Sales Support Administrator

About Us

Corona Energy is a leading independent energy supplier with over 20 years’ experience servicing UK businesses. We currently supply 14% of the industrial and commercial gas market with around 13,000 gas and electricity customers. At Corona Energy our culture is defined by our people. We are passionate about our employees and recognise that they should be in the centre of everything we do. Our awards reflect the great work we do in developing our teams and providing first class customer service and we are very proud to have held the Investors in People Gold award for the last 4 years.  What are you waiting for? Join our team today!

What does the job entail?

As the Sales Administrator you will deliver a first class service at all times managing relationships with brokers to help acquire and retain existing SME and KAM customers. You will play an active part in monitoring and dealing with tender requests across several SME, KAM and Back Office inboxes, resolve any queries and ensure all data is uploaded accurately for the provision of reports and management of customer information.

Duties & Responsibilities:

• Support back office functioning requirements to support Sales team in working towards achieving SME and KAM targets
• Actively monitor Prospecting Inboxes and complete system uploads within company SLA
• Analysis of received tenders checking prospect status and action accordingly
• Responsible for setting up new business tenders, renewal tenders, first quote for sales reps, and supporting Objections and Go Live rate
• Ensure third party relationships are maintained and developed where possible to achieve optimum profitability from clients
• Engage with direct customers and brokers in order to support bringing in and retaining existing business
• Assist in resolution of any ad hoc team queries and back office responsibilities as instructed to by your manager
• Receive inbound calls from customers and third parties assisting with questions and queries, throughout the day
• Liaise with different departments throughout the business regarding the management of customer accounts
• Ensure all data is accurate and uploaded correctly into systems without impact to overall sales processes ensuring 100%+ of all tenders set up are quotable
• Liaise with sales reps on tenders to ensure accurate set up of data to sales requirements
• Complete any reporting required and allocated by your manager
• To actively improve all current processes and provide innovative solutions
• Act in accordance with the companies risk procedures and guidelines
• Any other reasonable duties as defined by management

Skills & Experience:

• Exceptional attention to detail
• Experience in being able to multi task in a fast paced environment
• Experience working in a numeric/analytical position
• Excellent administrative, communication and organisation skills
• Good Excel and Word skills
• Confident telephone manner
• Strong team player
• Experience working towards deadlines and targets
• Displays high degree of accuracy
• Educated to GCSE level

What do you get in return?

• Competitive salary and benefits package
• Career progression opportunities
• Profit share
• Enhanced Pension Scheme
• Enhanced annual leave options
• Private Medical Insurance
• Life insurance and Income protection
• Day off on your birthday
• Fresh fruit, snacks and breakfast every day
• Amazing company parties
• Stunning new office with true community feel
• Online learning account

Equal Opportunities:

• Able to demonstrate commitment to equal opportunities through their previous work experiences

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