Account Executive - Change of Ownership

About Us

Corona Energy is a leading independent energy supplier with over 20 years’ experience servicing UK businesses. We are passionate about our employees and recognise that they should be in the centre of everything we do. Our awards reflect the great work we do in developing our teams and providing first class customer service and we are very proud to have held the Investors in People Gold award for the last 4 years.  What are you waiting for? Join our team today!

What does the job entail?

You will be part of the Change of Ownership team who are responsible for making amendments on both gas and power customer accounts. You will check all documentation received which will include change of tenancy forms, the lease, LOA and correspondences as well as managing the daily inbox and inbound and out bound calls.

Duties & Responsibilities:

• To handle customers across different platforms – email, live chat and inbound and outbound calls
• Logging of change of ownership requests and allocating accordingly
• Applying documentation to queries raised on customer accounts
• Updating queries with additional data when received
• Communicating with customers via letter/email requesting documentation
• Check, log and allocate any post received for the Change of Ownership team
• Manage the customer services mailbox
• Maintain up to date query logs with agreed SLAs
• You will work with your colleagues across Customer Service to identify and highlight trends in any customer queries
• Resolve customer queries in a timely manner
• Any other reasonable duties as defined by management

Skills & Experience:

• Proven experience of working within a contact centre environment
• Experience of working within the Utility industry would be desirable
• Proven experience in investigation of fraud
• Excellent communication skills both written and verbal
• Excellent problem solving, analytical and investigating skills
• Ability to solve problems and learn new processes quickly
• Strong attention to detail
• Competent with all Microsoft packages
• Strong team working ability
• Flexibility and able to adapt quickly to changing priorities
• Ambitious and willing to accept new challenges
• Flexibility on working hours depending on business needs

Equal Opportunities:

• Able to demonstrate commitment to equal opportunities through their previous work experiences

What do you get in return?

• Competitive salary and benefits package
• Career progression opportunities
• Profit share
• Enhanced Pension Scheme
• Enhanced annual leave options
• Private Medical Insurance
• Life insurance and Income protection
• Day off on your birthday
• Online learning account
• Shuttle bus to and from local train stations
• Free onsite parking

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Interested?